FAQ's

How do you know that it’s an authentic item?

We verified the authenticity of the items, we have experienced team specializing on authentication of any high end items.

How can I Order?

If you want to order from us, online shop is available or you can physically come to our Showroom in Office 113, Mardoof Bldg. in Sheikh Zayed Road (opposite of Toyota SHowroom. Please click here.

How can I Pay my Order?

We accept all Major credit Cards on our showroom, website or Bank Transfer.

Price

All our price are Fixed.

How about Customs duty?

Customs Duty is responsible of the customers to his/her country. During shipment we are putting “used items” on the invoice and due to strict policy of the authority we cannot put the items as a “gift”.

How about Shipment?

We ship worldwide by our Partner Courier Aramex with tracking number for easy access when you will receive your items after payment has been verified.


For Local Customer (within UAE): Self Delivery
Dubai : AED 50
Within UAE: AED 100

How about Return and Exchange policy?

Sales are Final, Once Sold, can’t be exchange or Refund.

What if the items got damage during usage?

The Luxury Shopper is not responsible for any damage during usage. For any damage, we advise you to get in touch with the manufacturer or authorized dealer of the brand near you.

Do you have Layaway program

Yes, we have the program for 3 months. Wherein you pay 30% of the selling price and balance within 3 months. If you want to cancel the program there is cancellation charges of 10% from the selling price. If the deposit was made through card, there will be deduction of 2.8% due to bank charges.

Terms and conditions:
1) The minimum value of the item should be AED3000 to avail 3-month layaway plan
2) 3-month layaway program is not applicable for exchange the item.
3) Failure to pay any of those payments before the mentioned dates the transaction will be cancelled automatically with deduction of the down payment.
4) 3-month layaway program is applicable for early settlement without any charge.
5) Once the final payment is complete, the item will be sent to or collected by you immediately.

The payment plan as below:
1) Down Payment: 30% Nonrefundable from the total amount of the item.
2) First Payment: 20% to be paid after 30 days from the down payment.
3) Second Payment: 25% to be paid after 60 days from the down payment.
4) Third Payment: 25% to be paid after 90 days from the down payment.

How it works
1) If you are interested in layaway an item on the website, just select Yes as an option
2) Fill up the form and we will get back to you.
3) You will pay only 30% of the item's price as layaway deposit
4) The layaway remaining can be paid any time

If you wish to layaway an item at our showroom, you can pay by card or cash.  For more information you may call us anytime.

Shipping Worldwide

Free In Home Pickup

Authenticity Guaranteed

Secured Payment